Refund Policy for Kinky Rummy

1. General Terms

1.1 No Refunds for Gameplay Losses

Refunds are not issued for losses incurred during gameplay. As rummy is a game of skill, all outcomes are final, and the responsibility lies with the player.

1.2 Refunds for Technical Errors

If a technical error or issue on our platform causes a failed or incomplete transaction, a refund may be issued after verification.

1.3 Fraudulent Transactions

In cases of suspected fraud or unauthorized transactions, refunds will only be processed after a thorough investigation.

2. Refund Eligibility

Refunds may be considered under the following conditions:

• A deposit has been debited from your account but was not credited to your Kinky Rummy wallet.
• A duplicate transaction occurred due to a technical issue.
• A withdrawal request failed due to a technical issue on our end.

3. Refund Process

3.1 Request Submission

To request a refund, you must contact our customer support team at rummykinky@gmail.com or through our in-app support system within 72 hours of the transaction.

3.2 Required Information

Provide the following details for a refund request:

• User ID or registered email address
• Transaction ID or payment reference number
• Date and time of the transaction
• A brief description of the issue

3.3 Verification and Processing

Our team will investigate the issue and may request additional documentation, such as bank statements or screenshots, to verify the claim. Refunds, if approved, will be processed within 7-10 business days.

4. Non-Refundable Scenarios

Refunds will not be provided under the following circumstances:

• Losses incurred during gameplay
• Deposits made voluntarily without any technical errors
• Issues caused by user negligence, such as entering incorrect payment details

5. Wallet Balance Refunds

If you choose to close your Kinky Rummy account and request a refund for the remaining wallet balance, the following conditions apply:

• You must submit an account closure request along with the refund request.
• The refund will only include the unused deposit balance, excluding any bonus amounts or promotional credits.

6. Chargebacks

Initiating a chargeback with your payment provider without first contacting us may result in the suspension or termination of your Kinky Rummy account.